Attitude
- Test assumptions
- Test for understanding
- Genuinely respect others and their differences
- Learn what behaviours are considered respectful and disrespectful in the culture
- Understand different styles
- Be aware of what gestures and physical proximity may mean in the culture of the person you are communicating with
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Language/Speaking
- Use inclusive language that encourages openness and
trust
- Use “I” statements to share feelings about offensive remarks and behaviour e.g. “I feel hurt when you say that”
- Simplify, rephrase
- Use examples
- Summarize
- Reflect back what is heard – content, feelings, assumptions
- Articulate when you speak
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Non-verbal
- Ensure your body language demonstrates openness, receptiveness
- Be aware of pacing and timing
- Slow down
- Listen for feelings
- Use gestures, body language, eye contact appropriate to the culture of the person with whom you are communicating
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